See All in Customer Experience » Creating an Enterprise Fit for Customers Jeremy Cox June 17, 2019 Evolving technology combinations and approaches for faster and more relevant customer-centered digital transformation Delivering Great CX Requires Right Tech, Empathetic Culture May 07, 2019 For health IT company Cognosante, delivering exceptional experiences is about technology, people, and processes, as shared in this video interview. How can companies differentiate on customer experience, and where does artificial intelligence fit in? In this video, Zeus Kerravala, principal analyst at ZK Research, shares his thoughts on finding the balance between automation and human touch in the contact center. Watch now!Tags:News & ViewsTalkdeskZeus KerravalaCXartificial intelligenceautomationCustomer ExperienceAI & AutomationAI & Speech TechnologiesAnalyst InsightCCaaSContact Center & Customer Experience Articles You Might Like No Jitter & Talkdesk CX Thought Leadership Series: ZK Research Agent Assist, Powered by Talkdesk iQ Sheila McGee-Smith May 14, 2019 CCaaS provider unveils intelligent advisory tool that provides agents with data-driven, real-time action advice. Log in or register to post comments Salesforce Addresses Channel Proliferation Beth Schultz June 18, 2019 Service Cloud enhancements aim to help companies better support multiple messaging channels, at global scale and with self-service options. Boosting Digital Content for Improved CX Zeus Kerravala May 31, 2019 Nvidia’s new Studio platform brings better performance and reliability to digital content creation.